Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: September 1, 2026

At BAIYTI | بيتي, we want your order to arrive safely and on time.

1. Where We Currently Deliver

We currently offer delivery within the United Arab Emirates.

We plan to expand our delivery coverage to additional GCC markets in the future.

Shipping availability and charges will be shown at checkout based on your delivery location.

2. Order Processing

Orders are normally processed within:

1–2 business days

Orders placed during weekends or UAE public holidays may begin processing on the next business day.

Once your order has been dispatched, you may receive a shipping confirmation and tracking information where available.

3. Delivery Times

Estimated UAE delivery:

2–5 business days after dispatch.

Delivery times are estimates and may vary depending on:

  • Delivery location
  • Courier capacity
  • Public holidays
  • Weather conditions
  • Incorrect or incomplete address information
  • Other circumstances outside our reasonable control

If there is a significant delay affecting your order, we will make reasonable efforts to notify you.

4. Delivery Address

Customers are responsible for providing an accurate and complete delivery address, including:

  • Name
  • Mobile number
  • Building/villa number
  • Street
  • Area
  • Emirate
  • Any relevant delivery instructions

BAIYTI is not responsible for delays or additional delivery costs resulting from incorrect or incomplete information provided by the customer.

5. Delivery Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, BAIYTI may offer free-shipping promotions subject to the terms of the promotion.

6. Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

You can use the tracking information to monitor your shipment directly with the applicable delivery provider.

7. Failed Delivery Attempts

If the courier cannot deliver your order because:

  • No one is available to receive it,
  • The address is incorrect,
  • The phone number is unreachable,
  • The customer refuses delivery without a valid reason, or
  • The customer requests a delivery change,

additional delivery attempts or charges may apply where permitted.

8. Damaged Packages

If your package appears visibly damaged when delivered, please take photographs of the package before opening it where reasonably possible.

If the product inside is damaged, contact us at:

hello@baiyti.com

Please provide your order number and photographs/videos of the damage.

We will assess the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable UAE law.

9. Missing or Incorrect Items

If an item is missing or you receive an incorrect product, contact us at:

hello@baiyti.com

Please provide your order number and details of the issue.

We will investigate and arrange an appropriate solution.

10. Delays Outside Our Control

Delivery may occasionally be delayed by circumstances beyond our reasonable control.

These may include:

  • Severe weather
  • Natural disasters
  • Government restrictions
  • Public holidays
  • Courier disruptions
  • Technical issues
  • Other unforeseen events

We will make reasonable efforts to keep you informed where a significant delay occurs.

11. International / GCC Delivery

When BAIYTI launches delivery to GCC countries, we will publish the applicable countries, delivery times, shipping fees, customs arrangements, and other requirements before accepting orders for those markets.

12. Contact Us

BAIYTI | بيتي
Email: hello@baiyti.com
Phone: [Phone Number]
Address: [Abu Dhabi, UAE]